HOW CAN WE HELP?
- Q: Do you have a store front?
- A: No, we are only online.
- Q: Where are you located?
- A: We are located in Weston, Florida.
- Q: How do I contact you?
- A: You can contact us via email at firstname.lastname@example.org or by calling us at 1-888-434-3088 between the hours of 10 a.m. to 5 p.m. Monday- Friday. A live representative is available to take your call between the hours of 10:00 a.m. to 3 p.m. Monday-Friday.
- Q: Can I get my order sooner than the Standard 5 to 7 days?
- A: Yes, we understand that there will be times when you need your order quicker. Please call or email us and we will try to accommodate your request. Keep in mind that Basic Shipping is Free; therefore, anything other than that will be assessed a shipping fee.
- Q: Do you ship Internationally?
- A: At this time, we do not ship Internationally. However, check back for additional countries we will be shipping to in the future.
- Q: Where do you ship to?
- A: We currently only ship to the United States, but check back for additional countries we will be shipping to in the future.
- Q: Can I cancel my order?
- A: Unfortunately, once you place your order we are unable to cancel your order. If you receive the order and you still decide you do not want the purchase, simply contact us at email@example.com or call 1-888-434-3088 (between the hours of 10 a.m.- 5 p.m. Monday-Friday). A live representative is available until 3 p.m. Monday-Friday. We will refund your money back to the card you used once we receive the item back. Please refer to our Returns and Refunds Policy for more detailed information regarding returns. If your item was purchased from the DHB Outlet section of the website, we will issue you a store credit.
- Q: Can I change my shipping option/ address after I have placed my order?
- A: Unfortunately, we can’t amend your shipping option/address once you have placed your order.
- Q: What shipping options do you offer?
- A: We currently ship through UPS. Enjoy Free Basic Shipping on all orders with no minimum purchase necessary. There are times when we will offer additional shipping options for a limited period of time for a fee. If you need your item before 5 to 7 days, please contact us at firstname.lastname@example.org or call us at 1-888-434-3088 between the hours of 10 a.m. -5 p.m. Monday-Friday. A live representative is available until 3 p.m. Monday-Friday.
- Q: What form of payment do you accept?
- A: Currently you can pay online with the following payment methods:
Diner Club Card
- Q: My promotion code isn’t working. How do I apply it?
- A: We are sorry that your promotion code isn’t working. It may not be working due to the following:
- The promotion code has expired
- Only one promotion code can be used per order
- Promotion code may exclude certain products
If after you have determined that none of the above issues pertain to the order/promotion code, contact us during regular business hours at email@example.com or call 1-888-434-3088.
- Q: What if I can’t find my size or an item I want is out of stock?
- A: Unfortunately, if we are sold out of a size or a product we are unable to send this item to you unless it indicates “back order allowed”
- Q: Can I exchange an item?
- A: Unfortunately, we are unable to offer an online exchange. If you would like a new size or item, simply order a new one and a refund will be processed on the item you are returning if it is in line with our Returns and Refunds Policy.
- Q: What if I no longer want my order?
- A: You have 15 days from the date you receive the item(s) to return your item(s). Returns will only be accepted if all the original tags are attached and item(s) are in good condition. Please contact us at firstname.lastname@example.org or call 1-888-434-3088 before returning your item. For more detail information regarding returning an item(s), refer to our Returns and Refunds Policy. If your item was purchased from the DHB Outlet section of the website, we will issue you a store credit.